Gambling is entertainment. At 8sivp, we take every reasonable step to ensure it stays that way for every member on our platform. This page outlines the tools, policies, and support channels available to help you maintain full control of your gaming activity — whether you are a casual weekend bettor or a regular player across our sportsbook, casino, slots, and togel (Indonesia's traditional numbers lottery) markets.
8sivp is built on the belief that online gaming — whether you are placing a bet on the BRI Liga 1 title race, spinning a Pragmatic Play slot, or checking the latest togel draw results — should be a source of entertainment and excitement, never distress or financial hardship.
As an internationally licensed and regulated gaming platform serving members across Jakarta, Surabaya, Bandung, Medan, Bali, and beyond, 8sivp is contractually and morally obligated to maintain the highest standards of player protection. We comply with all responsible gaming requirements imposed by our international gaming licence and go further wherever we can to provide practical tools that put control firmly in your hands.
Our Responsible Gaming programme covers five core areas: age verification and underage prevention, deposit and spending limits, time-out and cool-off periods, self-exclusion for at-risk players, and proactive outreach by our trained support team. Every 8sivp member has access to all five areas at any time through their account settings or by contacting the 24/7 support team in Indonesian or English.
If you ever feel that gambling is becoming more than entertainment — or if you are concerned about the gambling habits of someone close to you — please read this page carefully and do not hesitate to activate any of the protection tools described below. No judgement. No delay. Just support.
Every 8sivp account undergoes mandatory KYC (Know Your Customer) identity verification. We cross-check your National Identity Card (KTP) or passport to confirm you are at least 21 years of age before any real-money wagering is permitted.
Set a daily, weekly, or monthly deposit cap in IDR directly from your account settings. Limits take effect immediately when reduced, and increases require a mandatory 24-hour cooling-off period before they become active.
Take a short break of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is temporarily suspended — you cannot log in, deposit, or place bets, giving you genuine breathing space away from the platform.
For members who need a longer break, self-exclusion closes your account for a minimum of 6 months, 1 year, 3 years, or permanently. Once active, it cannot be reversed until the period expires, ensuring a hard boundary you can rely on.
All responsible gaming tools are accessible without waiting for agent approval. Here is how to activate the most important ones in under five minutes:
Visit the 8sivp Login page and sign in with your registered username and password. Make sure you are accessing the platform on a secure, private network connection.
Click on your profile icon in the top-right corner of the screen and select "Account Settings" from the dropdown menu.
Within Account Settings, locate the "Responsible Gaming" tab. This section houses all available protection tools: deposit limits, time-out options, and self-exclusion.
Select the tool you wish to activate, configure the relevant parameters (e.g., your daily deposit cap in IDR, your time-out duration), and confirm with your account password. Changes are applied instantly.
If you cannot access your account or would prefer to speak to a team member, our 24/7 live chat support can activate any responsible gaming tool on your behalf — including immediate self-exclusion — with no waiting period.
Set a maximum net loss threshold per day, week, or month. Once your net loss reaches the limit you have defined, your ability to place further bets is suspended until the period resets. Reducing a loss limit is immediate; increasing it requires a 24-hour delay.
Configure session duration alerts that notify you after you have been logged in for a set amount of time — for example, every 60 minutes. These reminders help you keep track of time spent on the platform and encourage mindful play.
Unsubscribe from all bonus offers, promotional emails, and seasonal campaign notifications — such as Idul Fitri or Ramadhan promotions — at any time from your communication preferences. Removing promotional triggers is a recognised harm-reduction measure.
Review a full log of your deposits, withdrawals, wagers, and session durations in your account history panel. Transparent access to your own activity data is the first step in recognising patterns that may warrant attention.
Problem gambling can develop gradually. Being aware of the warning signs — in yourself or someone you know — is the most important first step toward addressing it. The following indicators are commonly associated with gambling-related harm.
Honest self-reflection is a powerful tool. Consider the following questions honestly. If you answer "Yes" or "Sometimes" to three or more, we strongly encourage you to reach out to our responsible gaming team or activate a time-out period immediately.
This is not a clinical diagnostic tool. If you are concerned about your gambling, please contact our support team or a professional counselling service.
Activate a Time-Out Now8sivp enforces a strict minimum age of 21 years for all members. This threshold is applied consistently across every product on the platform — the sportsbook, live casino, slot games, and togel lottery markets — without exception.
Age verification is mandatory during the KYC (Know Your Customer) onboarding process. All members are required to submit a valid National Identity Card (KTP — Kartu Tanda Penduduk) or passport, together with a real-time selfie, before any real-money deposit or withdrawal is permitted. Our KYC team and contracted verification partners cross-reference these documents against official records to confirm both identity and age.
Any account found to belong to an individual under 21 years of age will be permanently closed without notice, all balances will be forfeited, and the case will be documented in accordance with our international licensing obligations. Personal data collected from underage individuals will be deleted as soon as the breach is confirmed.
Parental responsibility: If you are a parent or guardian and believe a minor in your household has registered an account on 8sivp, please contact us immediately at [email protected]. We will act without delay to close the account and remove the minor's data from our systems.
Your Indonesian National Identity Card (KTP) is the primary accepted document for age and identity verification in the KYC process.
International members or those without a current KTP may submit a valid passport as an alternative identity and age verification document.
Reaching out is the most important step. Whether you need to activate a protection tool, discuss concerns about your gambling, or simply want guidance on the resources available to you, 8sivp's responsible gaming team is here — 24 hours a day, 7 days a week, 365 days a year, including during Idul Fitri, Ramadhan, and all other Indonesian public holidays.
The fastest way to reach us. Log in to your 8sivp account and open the live chat widget. Indonesian-speaking agents are available at all hours (WIB, UTC+7) and can activate any responsible gaming tool on your behalf instantly, including immediate self-exclusion.
Open Live ChatFor non-urgent responsible gaming requests, detailed account queries, or written confirmation of self-exclusion activation, you can contact our dedicated responsible gaming team by email. We aim to respond within 2 hours during peak WIB business hours and within 6 hours at all other times.
8sivp encourages members who feel they may have a gambling problem to seek professional help beyond what a gaming platform can provide. Independent counselling and helpline services are available across Indonesia, including in Jakarta, Surabaya, and Bandung. Speak to a local healthcare professional or mental health practitioner for a confidential referral.
Read Our FAQAll bonus terms, wagering requirements, and withdrawal conditions are published in plain English and accessible from any page on the platform. We do not bury conditions in fine print. Review our full Terms & Conditions for complete details on all player obligations and platform rules.
Read Terms & Conditions →Your personal data — including the sensitive KYC documents submitted during verification — is protected with 256-bit SSL encryption and handled in strict compliance with our Privacy Policy. We never sell or share your personal data with unauthorised third parties.
Read Privacy Policy →All games on 8sivp — including slots from Pragmatic Play, Microgaming, and Pocket Games Soft, live casino tables from Evolution Gaming, and togel draw markets — are certified as provably fair by independent third-party auditors. Random Number Generator (RNG) results are beyond the control of 8sivp staff.
8sivp strictly prohibits gambling on credit. You may only wager funds that have been successfully deposited into your account balance via supported payment methods including BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja. Credit card funding is not accepted.
Gaming is at its best when it is fun, controlled, and well within your means. Explore everything 8sivp has to offer — from live sports betting to premium slots — with the peace of mind that our responsible gaming tools are always just a click away.